Privacy Policy

This Privacy Policy explains how Desert Ducts LLC (“Desert Ducts,” “we,” “us”) collects, uses, and protects information when you visit tucsonairducts.com or contact us for service.

Information We Collect

Information you give us

• Contact and service details — name, phone number, email address, zip code or service address, and a description of the service you need, submitted through our forms, by phone, by text, or by email.
• Call and message content — phone calls to our tracked number may be recorded for quality and training purposes. Text messages you send us are retained as part of your service record.

Information collected automatically

• Usage data — pages viewed, referring source, approximate location, device and browser type, and time on site, collected through Google Analytics 4 and Ahrefs Analytics.
• Call attribution data — our call tracking provider (CallRail) may assign a phone number to your session and record the source that brought you to the site, so we know which marketing actually works.
• Cookies and similar technologies — used by the analytics and call tracking services above. You can block or delete cookies in your browser settings; some site features may not work as intended if you do.

How We Use Information

• To respond to your request, schedule service, and provide estimates and follow-up.
• To contact you by phone, SMS text message, or email about your service request.
• To maintain service records, invoices, and warranty documentation.
• To understand how the site is used and improve it.
• To comply with legal, tax, licensing, and regulatory obligations.

Text Messaging (SMS) & Consent

When you submit a form or provide your number, you consent to receive calls and text messages from us about your service request, including messages sent using automated technology. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to any message to opt out, or HELP for help. Opting out of marketing messages does not prevent us from contacting you about an active service appointment.

We do not sell, rent, or share your phone number or SMS consent with third parties or affiliates for their own marketing purposes.

How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who operate parts of our business under contract — call tracking, form delivery, analytics, hosting, email, scheduling, and payment processing — and only as needed to perform that function.
• Technicians and subcontractors assigned to your job, limited to what they need to complete it.
• Legal and regulatory recipients where required by law, subpoena, or to protect our rights, property, or safety.
• A successor entity in the event of a merger, acquisition, or sale of assets.

Data Retention

We keep service records, estimates, invoices, and warranty documentation for as long as needed to serve you and to meet legal, tax, and licensing requirements. Analytics data is retained per the provider’s default retention settings.

Security

We use reasonable administrative and technical safeguards, including HTTPS on this site, to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• Ask us what personal information we hold about you, and request correction or deletion, by emailing our contact form.
• Opt out of marketing calls, texts, or emails at any time.
• Use your browser settings or the Google Analytics opt-out add-on to limit analytics collection.

We will not deny you service or charge you a different price for exercising these choices.

Children

This site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Third-Party Links

Our site links to third-party sites such as the Arizona Registrar of Contractors. We are not responsible for their content or privacy practices.

Changes

We may update this policy. The “last updated” date above reflects the current version, and continued use of the site after a change means you accept the updated policy.

Contact Us

Desert Ducts LLC · AZ ROC #PENDING · Tucson, AZ
Phone & text: (520) 677-1776
Email: our contact form